Return and Cancellation Policy – Sparkman Furniture Store
At Sparkman Furniture Store, we prioritize customer satisfaction by offering a smooth and hassle-free return and cancellation process. Our policies are designed to ensure a convenient shopping experience while maintaining quality standards for all our products.
Return Policy for Furniture Store Purchases
30-Day Free Return Window: All furniture purchased from Sparkman Furniture Store comes with a 30-day free return window, starting from the date of delivery. Enjoy peace of mind knowing you have ample time to evaluate your purchase.
Product Condition for Return: Items must be returned in their original condition, including packaging and accessories. Any damages or missing parts may void the return eligibility, and in such cases, you will only be able to claim the product’s warranty.
Reporting Damages or Issues: If you receive a damaged, incorrect, or incomplete product, you must report the issue within 5 days of delivery. An unboxing video can help expedite the return process. We will approve your return request within 48 hours after verifying the claim.
Return Pickup Process: Once your return request is approved, the product will be picked up within 72 hours. You will receive the driver’s name, contact number, and vehicle plate number for transparency.
Return Reason Accuracy: Ensure you select the correct reason for return. If the driver finds the product return reason invalid after inspection, your request may be canceled, and you’ll need to resubmit the return.
Pickup Confirmation: After the driver successfully picks up the item, you will receive a confirmation message via email and SMS with your tracking ID and order details. Match the driver details before handing over the package, and wait until you receive the pickup confirmation before allowing the driver to leave.
Refund Processing: Refunds will be processed within 2-3 hours of product pickup. The refund timeline may vary depending on your selected refund method.
Return Fee Policy: Frequent returns from the same account may result in a return fee. If a return fee applies to your order, you will be informed before placing the order.
Cancellation Policy for Furniture Store Orders
24-Hour Cancellation Window: You can cancel any order within 24 hours of placing it. Simply log into your account and follow the cancellation steps.
Late Cancellations: If you miss the 24-hour cancellation window, you can refuse delivery by contacting the driver once your order is out for delivery or return the item after receiving it.
Refund for Cancellations: Any payment deducted will be processed to your original payment method immediately upon cancellation. Refund timelines may vary depending on the payment method used.
At Sparkman Furniture Store, we are committed to providing a smooth shopping experience with clear return and cancellation guidelines. For more details or assistance, feel free to contact our customer service team.